Business Continuity Management (BCM) is a discipline that requires coordination and expectation management between faculties, service divisions and the suppliers they depend on. Like other complex organisations, the University has silos of activity that limit communication. In the absence of an established BCM committee, BCM governance or a University BCM ‘owner’, how do we foster learning and create an environment for collaboration? This presentation will discuss the tailored programme we are creating for BCM that takes cues from best practice, and simplifies it to save time. The methods for information sharing and learning will be discussed, using both formal and informal means. Finally, the catalyst to real change will be described – the point when we made requirements and expectations visible, engaging people throughout the University.
Linden combines IT and EQ with roles which rely on relationship building and consultancy within the IT domain. She graduated with a Bachelor of Business and Information Management, and has performed a variety of roles in technical consultancy and analysis both in New Zealand and the UK. While having an understanding of IT concepts and issues, Linden’s focus is on the roles and responsibilities of people, business processes and communication. Her current projects are around Business Continuity Management, ICT Risk & Security Management.