Tracy heads the Strategy and Planning Department of The University of Otago. Within this role she is responsible for the overall strategic plan, assisting on key strategic projects, and assisting ITS customers to develop departmental and divisional strategic plans and projects. Tracy brings a broad experience in Strategy and Planning from an IT and a wider organisational perspective. Within ANZ Banking Group, she worked at a national and global level including senior roles which incorporated Operating Risk, IT Planning, Payments Policy, Vendor Relationship Management and Head of Strategy for the Small Business Division. More recently, as a management consultant in the Dunedin practice of Deloitte, she carried out a number of successful strategy reviews for both local and national clients within the public and private sectors.
An ITS strategic plan is difficult to contemplate in tertiary education institutions where service divisions are driven by the conflicting operational priorities of a devolved management environment. This paper investigates practical techniques for developing plans which support the Internal Technology Division can be recognised as technology leaders who can contribute to our organisations overall success. This paper is aligned to the themes of collaboration and communication in that by communicating, i.e., developing simple and accessible information about central IT’s plans, we are more effectively positioned to collaborate with our customers to provide the services they really need.